This policy explains how we, Rafiki for use the personal information which you provide to us when using our service, including but not limited to our website.
We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below).
Rafiki will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about Rafiki and other services we think you may be interested in. We might collect this personal information through: online bokking; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing.
We do not collect sensitive information about you.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone.
Due to the nature of the internet, Rafiki does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website.
You consent to Rafiki collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. In particular you expressly consent that Rafiki may disclose your personal information, including your name, email address, physical address and telephone number to riders delivering your order, either employed by Rafiki or by third parties providing delivery services to Rafiki.
You consent to Rafiki using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you.
Rafiki may disclose your personal information, and you consent to the disclosure of your personal information, to:
· other entities within the same group of companies; and third parties engaged by Rafiki or other members of the Rafiki group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.
If you would like to unsubscribe from receiving direct marketing communications from Rafiki or do not want us to share your personal information with other parties, please e-mail us at feedback@TheRafiki.com (to be confirmed) or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request.
Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services.
Rafiki reserves the right to disclose your personal information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Rafiki or any third party, or to avoid injury to any person.
If the Rafiki business is sold or merges with another entity then some or all of your personal information may be passed to a third party.
Rafiki will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Rafiki holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – feedback@TheRafiki.com (to be confirmed).
Rafiki reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation.
You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request.
Deletion of your account with Rafiki will not automatically delete the personal information held about you. If you would like Rafiki to delete all personal information together with the deletion of your account, please follow the steps mentioned-above.
Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services.
If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: Contact@TheRafiki.com (to be confirmed)
Copyright © 2017 Rafiki